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"K" Line (Europe) Ltd Cargo Claim procedure for Liner services

With the provision of all required documents, "K" Line's European Offices and Agencies will promptly assist the line's customers with claims for damage to goods whilst in transit. To ensure quick and proper handling of claims for damage, please refer to the following.

Upon establishing that a potential claim exists, the cargo interests should notify their insurer immediately.

In cases when it is evident that a serious shortage and or damage exists, the "K" Line local agency should be notified in order to ascertain if the line will arrange a survey on behalf of the carrier.

The cargo interests or their insurers may also wish to appoint a independent survey, each survey is of course for the benefit and account of the ordering party only.

The cargo interest should give a preliminary notice of claim to the carrier within the period specified in the contract of carriage. The notice should include Vessel, Voyage, bill of lading, container number, type, and estimated amount of loss, as well as date of loss if known.

If a claim is not covered by insurance, an official claim should be filed as soon as possible with the carrier, once the amount of the loss is established.

The following are the supporting documents required:

  1. A Statement of claim, detailing the claimed amount.
  2. A copy of the original bill of lading.
  3. Copies of the commercial invoice and packing list.
  4. A copy of the claimants survey if applicable.
  5. A copy of the road haulage delivery note if applicable.
  6. The out turn report showing exceptions if damaged cargo. In case of shortage the container and seal number should both be indicated.
  7. Photograph of damages if available.
  8. For cargo that is not salvageable, a certificate of destruction, any salvage proceeds realised should of course be deducted from the gross claim amount and evidenced accordingly.

It is the responsibility of the cargo interest to take whatever steps necessary to mitigate the loss incurred.

To register a claim please contact your local "K" Line agent.



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